Kane X chairs and accessories are covered by a 3-year limited warranty which shall take effect from the date of delivery for a period of 3 years, subject to the following terms and conditions:
- The warranty applies to Kane X chairs and accessories purchased directly from kanex.sg or Kane X’s authorised retailers only.
- The warranty shall apply to the following circumstances only:
- missing materials from the products at the time of delivery;
- defects in the manufacturing of materials used for the products at the time of delivery;
- failure of the products to correspond with the product descriptions on the applicable invoice or delivery order at the time of delivery; or
- major defects in the functionality of hydraulics, armrests, backrest recline, and casters.
- The warranty shall not apply to the following circumstances:
- wear and tear of PU leather, including but not limited to cuts, scratches or damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
- consequential or incidental damage, whether resulting from the use or misuse of the products, or from defects in the products;
- damage to the products that have been modified or altered without the written permission of Kane X;
- damage caused to the products during self-assembly due to failure to adhere to the relevant self-assembly manual instructions provided;
- normal wear and tear or minor misalignments or variations arising out of hand-made workmanship.
- The warranty will immediately become void and ineffective if the products become defective as a consequence of misuse, lack of proper care and maintenance, or commercial use.
- The warranty is only valid within Singapore. Kane X shall not be held responsible for any warranty or damages on products shipped out of Singapore.
- For warranty claim purposes, a written notification must be delivered to ping@kanex.sg within 14 days of the occurrence of any qualified defect together with a copy of the original invoice issued by Kane X for the product(s) purchased and an image or video of the relevant defect.
- Kane X reserves the right to determine whether a benefit under the warranty may be claimed. Any item requiring replacement due to any of the exclusions above will be at the purchaser’s expense. Kane X reserves the right to decide whether a component should be repaired or replaced. Such replacement or repair is offered by Kane X at its sole discretion, to the extent permitted under the consumer laws of Singapore.
- Any repair or replacement under the warranty is limited to the defective part or material only. Where Kane X has determined that a benefit under this warranty may be claimed, the costs incurred in replacing such defective part or material (including in particular the cost of materials or postage) shall be borne by Kane X. Components replaced under the warranty may vary in colour and texture to the original.
- To the extent permitted under the consumer laws of Singapore, all parts replaced or repaired by Kane X under the warranty shall be warranted for the remainder of the applicable original warranty period of that product purchased or 30 days, whichever is longer.
- The warranty applies to the original purchaser only who may not assign or transfer any right or benefit of conferred by the warranty to any person who is not the original purchaser. Any third party who is not the original purchaser shall not have any rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore to enforce or enjoy the right or benefit of the warranty. Any subsequent purchaser who may purchase a Kane X product from the original purchaser shall purchase on a “as is” basis only and shall not be entitled to the right or benefit of the warranty accorded to the original purchaser.
- The warranty is in addition to any rights a consumer may have under the laws of Singapore. Any term or condition of the warranty which is unenforceable or void at law shall be severed and the remainder of the terms and conditions of the warranty will remain in force and unaffected.