My order is not here yet. What should I do? April 09, 2019 10:24 Please drop us an email at ping@kanex.sg with your order number. Our support crew will be on deck to assist you. Related articles How do I change my order delivery address / delivery date / delivery timing, after I place my order? What if I’m not at home when the products arrive? What is the lead time for delivery? Do you deliver on weekends? How do I cancel my order?